operational leadershipsecond chair
Chief of Staff  ·  CoS-to-COO Operator  ·  Austin, TX · Remote
Oy Saibua Ro
About
A builder at her core.

I don't get called in to keep things running. I get called in to build what didn't exist before. Over 15 years across Fannie Mae, First Citizens Bank, and Hitachi Solutions America, that's been the through line — new teams, new operating structures, transformations that needed someone who could hold the strategy and the execution at the same time. Most of my work comes through referral. The outcomes tend to exceed what leaders originally imagined.

What I've learned about myself through that work is that I'm a builder at my core. I come alive in the early, ambiguous phase — when the infrastructure doesn't exist yet, when the company is moving faster than the systems holding it together, when the path forward has to be invented rather than followed. That's the work that drives me. It's also what led me to build Second Chair — because the leaders who need that kind of operator the most are the ones trying to figure out how to scale without the foundation yet in place.

I'm based in Austin, TX (starting October 2026), available remotely and willing to travel to clients when the work calls for it. If any of this resonates, I'd like to talk.

Let's talk →